CANCELLATION/REFUND POLICY

UrSmartSpoc – A Unit of B H & Company (hereinafter “USS”) is there to help its users with all possible flexibility as far as possible under specific booking policies as stated by various aggregators or end service providers like airlines, hotels, bus service providers, cab rental, railways or any other suppliers who are responsible for fulfilling your booking.

  • There is no cancellation of orders placed under the Same Day Delivery category.

  • Refunds can only be given in cases of inclusions mentioned in ANY booking confirmed by customer are not delivered by booking agent. Refunds will not be given in any other case.

 

  • In case local attractions are closed for maintenance/weather conditions/government orders/strike/curfew/natural calamity/other unforeseen reasons, USS will try its best to reimburse the traveller appropriate amount against the same in case refund is possible. 

  • However, USS will not take the responsibilities of the same. USS is not obligated for the same and cannot be held liable against it.

 

  • In case of force majeure cases (such as curfew, riots etc), USS shall not be liable for any losses made thereof Circumstances amounting to “force majeure” include any event which we or the supplier of the service(s) in question could not even with all due care, foresee or forestall such as (by way of example and not by way of limitation) war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, acts of God, adverse weather conditions, and all similar events.